Recently, a long-term cooperative customer faced frequent gabion machine failures due to the departure of their factory maintenance engineer and a surge in orders, severely disrupting production progress. The customer was deeply concerned and reached out to us for assistance, hoping we could dispatch engineers to their factory for equipment maintenance and train new maintenance engineers.
Upon receiving the customer's request, we took it very seriously and immediately organized a technical team for assessment. In the second week, we promptly arranged for a senior engineer to travel abroad to the customer's factory. Upon arrival, our engineer swiftly conducted a comprehensive inspection of all the customer's gabion machine, quickly identified and resolved the issues, ensuring the equipment resumed efficient operation and guaranteeing the timely delivery of customer orders.
At the same time, our engineer developed a detailed training plan tailored to the specific conditions of the customer's factory. They provided hands-on training to two newly hired maintenance engineers, covering equipment principles, routine maintenance, troubleshooting, and practical exercises to ensure they could independently handle gabion mesh machine maintenance and repairs.
Our rapid response and professional technical service effectively resolved the customer's urgent issues and earned their high praise. The customer expressed that our engineer was not only highly skilled but also provided warm and attentive service, helping them overcome the crisis and providing strong support for their future production.
This incident fully reflects our business philosophy of "customer first, service-oriented." We will continue to uphold this philosophy, constantly improve our technical level and service quality, and provide customers with better products and services, working together to create a bright future!
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